Kirklees Council website and phone issues
UPDATE – 30 December 2016:
Our main phone lines are now working. If you call 01484 221000 and ask for the service you want then a customer service officer will try to help you.
Examples of areas you can ask for are: Bins, Benefits, Council tax, or Housing Repairs.
Please be aware that lines are likely to be busy.
We are continuing to carry out some testing on our other systems, including the website. We will bring these back online as soon as possible, but some systems may not be fully functional straight away. Some services may also take longer than others to bring back online.
Thank you for your patience so far, please continue to bear with us whilst we get everything back to normal.
We are experiencing problems with our Kirklees Council website, emails and telephone lines. We are working hard to fix this and to get services back to normal as soon as possible. In the meantime we appreciate your patience.
If your call isn’t urgent please contact us when services are back to normal.
Our Carephone service is unaffected and working as normal.
Waste and Recycling
Please refer to the collection date calendar that you received before Christmas for your next bin collection dates.
You can also call 01484 221000 and ask for ‘bins’ to find out your collection date.
Opening times for household waste recycling centres
Weekdays: 8am to 4pm
Saturday: 8am to 4pm
Sunday: 9am to 4pm
New Year’s Day – Closed
Staying safe in winter weather
Whilst our phone lines and web sites are unavailable it is even more important that we make sure older and vulnerable residents are looked after. We would be very grateful if you could check in on your neighbours or relatives at this time to make sure they have everything they need.
KNH have now contacted the majority of those customers where repairs appointments were missed over the last few days. The repairs service is working hard to get back on track and would like to thank customers for their continued patience and cooperation. The telephone number to report a repair (01484 414800) is now working as normal.
Council/KNH tenants with an emergency housing repair can call 01484 414850
Emergencies are classed as anything that causes an immediate threat to your health and safety or the structure of your home.
Registering a birth or death
If you need an appointment to register a birth or death please call 07976194308 between 9am and 4pm, Monday to Friday.
Concerned about the safety or care of a child or vulnerable adult
If you have a safeguarding concern about a child or vulnerable adult
please call 01484 414933.
If a child or adult is in immediate danger please contact the relevant emergency service.
Please only contact the numbers above is absolutely necessary, as lines are likely to be very busy.