Kirklees Council website and phone issues

UPDATE – 30 December 2016:

Our main phone lines are now working.  If you call 01484 221000 and ask for the service you want then a customer service officer will try to help you.

Examples of areas you can ask for are: Bins, Benefits, Council tax, or Housing Repairs.

Please be aware that lines are likely to be busy. 

We are continuing to carry out some testing on our other systems, including the website. We will bring these back online as soon as possible, but some systems may not be fully functional straight away. Some services may also take longer than others to bring back online.

Thank you for your patience so far,  please continue to bear with us whilst we get everything back to normal. 

We are experiencing problems with our Kirklees Council website, emails and telephone lines. We are working hard to fix this and to get services back to normal as soon as possible.  In the meantime we appreciate your patience.

General calls

If your call isn’t urgent please contact us when services are back to normal.

Carephone Service

Our Carephone service is unaffected and working as normal.

Waste and Recycling

Please refer to the collection date calendar that you received before Christmas for your next bin collection dates.

You can also call 01484 221000 and ask for ‘bins’ to find out your collection date.

Opening times for household waste recycling centres

Weekdays: 8am to 4pm

Saturday: 8am to 4pm

Sunday: 9am to 4pm

New Year’s Day – Closed

Staying safe in winter weather

Whilst our phone lines and web sites are unavailable it is even more important that we make sure older and vulnerable residents are looked after.  We would be very grateful if you could check in on your neighbours or relatives at this time to make sure they have everything they need.

More advice on staying safe this winter

Housing repairs

KNH have now contacted the majority of those customers where repairs appointments were missed over the last few days. The repairs service is working hard to get back on track and would like to thank customers for their continued patience and cooperation. The telephone number to report a repair (01484 414800) is now working as normal.

Council/KNH tenants with an emergency housing repair can call 01484 414850
Emergencies are classed as anything that causes an immediate threat to your health and safety or the structure of your home.

Registering a birth or death

If you need an appointment to register a birth or death please call 07976194308 between 9am and 4pm, Monday to Friday.

Concerned about the safety or care of a child or vulnerable adult

If you have a safeguarding concern about a child or vulnerable adult
please call 01484 414933.

If a child or adult is in immediate danger please contact the relevant emergency service.

Please only contact the numbers above is absolutely necessary, as lines are likely to be very busy.

We will update this page as and when we have more information.

71 comments

  • Martyn Lockwood

    Reporting Litter in local and surrounding area

    (Heckmondiwke) Whitelee , leeds road, muffin lane, hollingbank lane. Getting worse. Taxi drivers throw bottles/cans/takeaways from windows as they don’t give a dam! (not all I may add)

  • Thank you

  • Hi Bridget

    The website looks to be working again, so you can check for your next collection date online.

    Thanks

    Susie

  • Hi Dorothy

    I’ve passed your comment on to the recycling team to respond direct

    Thanks

    Susie

  • Hi I’m disabled have assisted bin collection can’t get too bin have 50 litre bin inside I empty it then wait for a visitor to take it to the outdoor bin ,I have been told the council are not giving out green bin bags iany more is this correct

  • Any news on when black bins in HD8 8QU might be collected? We have not had a black bin collection since before Christmas

  • Hi Laura

    Are you still having problems? I’ve been able to log in but if you are still struggling please email me at pressoffice@kirklees.gov.uk and I will pass this on to our web team to look into.

    Thanks

    Susie

  • Are you still experiencing issues. I haven’t been able to view the jobs section for 2 days now.
    Thanks

  • I have sent a chq so no point ringing when everyone is trying to get through if chq not acceptable they will have to allow leeway as I have no other means of paying before due date while site is down

  • Hi Susan

    Please call 01484 221000 and ask for council tax, they will be able to help you with this.

    Thanks

    Susie

  • Hi

    Good morning, I am checking the site as and when possible. I have passed on your question from yesterday – hopefully someone will be in touch with you about this today.

    Thanks

    Susie

  • Hi Kevin

    Thanks for your comment. Our customer service centres and library information centres as listed on the article are open. We have now opened up our phone lines as well, so anyone who needs to to talk urgently to someone can also call 01484 221000.

    Hope that helps

    Thanks

    Susie

  • I have just taken over a property and tried to pay council tax no info on chq payment. Have sent chq made out to kirklees council to only address I have. Have tried my best what now

  • Re your post at 10.12am asking people to visit customer service centres if they urgently need to talk to someone – it’s my understanding that some of these information centres have been closed down so you may want to establish which ones are still open.

  • Hi Susie
    Many thanks for the reply.Much appreciated at what must be a very busy time for you.

  • Many thanks for your two replies- much appreciated.

  • Hi,

    I’ve passed your message on to the customer service team for them to look into.

    Thanks

    Susie

  • Hi Peter

    The next scheduled bin collections are for next week, if the system is still down mid afternoon we will update. We have also just opened our phone lines so if you need this information in advance you could call 01484 221000 and ask for ‘bins’. The lines are likely to be busy so if you call please be patient.

    Please accept my apologies for any inconvenience caused by the problems with our systems.

    Thanks

    Susie

  • Good morning. Anyone on here today?

  • Hi Frances

    If you can send me your postcode and house number (you can email me at pressoffice@kirklees.gov.uk) I will try and get hold of your collection dates.

    Thanks

    Susie

  • Hi Sue

    Please accept my apologies for the issues with the website, and for you not receiving a calendar. Our teams work bank holidays throughout the year except for Christmas, Boxing Day and New Year. Over the winter holidays we try to provide the fairest collection system we can, for both staff and residents, but it is inevitable that bin collections will be disrupted over this period.

    Where possible we try and encourage people to take extra rubbish to the Household Waste Recycling Centres.

    If you can give me your postcode and house number I will try and find out when your bin will be next emptied

    Thanks

    Susie

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