Experts praise our website and digital services
We’re delighted to announce that we’ve been awarded a four star rating (out of four!) for our digital services and websites from the SOCITM Better Connected report for 2018.
The report tests the quality, usability and accessibility of our digital services and websites for everyone, including people with disabilities.
We’re just one of 42 out of the 414 UK council websites that were tested by Better Connected to receive a 4 star award.
For service testing the assessors looked at the following randomly chosen four areas: Social Care – finding services to help an elderly relative stay in their own home; rubbish and recycling – find out how to take rubbish to the tip; Social Care – find childcare; Highways – report a streetlight failure.
The 4 star rating is a testament to our ongoing commitment to create accessible and responsive digital services and improve our mobile friendliness, navigation and usability.
What is Better Connected?
Better connected has been assessing local authorities’ online performance since 1999. Today it evaluates a wide range of digital performance by local public service providers, covering websites, social media and customer portals, as well as take-up, satisfaction and management.