Night Time Summer Noise Service Resumes

From Friday 15 April 2022 we will resume our summer night-time noise service across the next few months.

Why is this service in place?

With the lighter and warmer evenings firmly here, residents will be spending more time outside in the evenings with friends and family.

It’s important when inviting friends and family round, that we all respect each other and keep noise to a minimum whether your inside or not, espeically in the evenings.

Noise created naturally through gatherings may not seem particularly loud in your group but it can be at a level where it can cause some real distress to neighbours.

How will the night-time noise service operate?

To help combat excessive levels of noise, we will be operating our night-time noise service on Friday and Saturday nights between the hours of 9 pm and 3am.

Anyone subjected to nuisance noise can call the team on 01484 414828. The team will be able to advise on what level noise is deemed acceptable and which types of noise we have the power to deal with.

What happens once I report a complain to the team?

Dependent on the type and level of noise our officers will then attend the location to investigate and where possible attempt to resolve the issue on the night. If this is not possible officers will follow up in the working week.

The night-time noise service also responds to calls about commercial premises so residents living near a venue, such as a pub or bar, can also call this number between the hours outlined.

Previously the team have been very successful in quickly identifying problems in communities and resolving noise complaints.

Please note that the service will need to prioritise certain calls during busy periods.

 Colin Parr, Strategic Director for Climate and Environment, said:

“What may be a joyful occasion for some can be a very distressful situation for others, if noise exceeds acceptable levels and then carries on late into the night. Problems with noise can stem from a number of places whether it’s a neighbour next door or from a local pub a few streets away.

“The summer night-time noise service will provide advice and support and where possible help deal directly with any problems on an informal basis; however, they have a range of legal powers to resolve complaints if this isn’t possible. If you do experience noise between 9pm and 3am on Friday or Saturday nights, make sure you use the service provided by calling 01484 414828.”

What if I have an issue with noise during the day?

If you have a noise problem outside of the night time noise service operating hours, please visit our noise nuisance webpage for advice and help or you can reach our officers during normal office hours on 01484 414739.