Maintaining safety of vulnerable Kirklees residents during digital switchover

Old man smiling

Councillors have approved £1.3m to keep vulnerable carephone users safe as we implement a national digital switchover.

What’s happening?

The UK’s digital network delivery provider Openreach plans to introduce a fully fibre digital network by the end of 2025. Every business and home in the country will have its connections upgraded.

You will no longer be able to make landline calls using the Public Switched Telephone Network (PSTN). Instead, calls will use Voice over Internet Protocol (VoIP).

How will it affect carephone users?

If you use an analogue carephone the device will no longer function.

£1.3m will be used to buy digital devices for 3,500 residents. This is to ensure they continue to receive the service they require in a timely manner to keep them safe and well.

Councillor Musarrat Khan, Cabinet Member for Health and Social Care said:

“Carephones are a means for vulnerable residents to call for help if they require urgent assistance.

“By investing in digital carephones we aim to ensure residents get access to the social care they require to live independently in their own homes for as long as possible.

“The investment will also help our emergency services colleagues by reducing pressure on blue light services and preventing avoidable hospital admissions.”

How long will it take?

There will be a phased approach to issue digital devices over the next 18 months to match Openreach’s switchover in Kirklees.